ADNOC Classification: Public ADNOC Rewards loyalty program and customer focus ADNOC Distribution is committed to putting customers at the heart of what it does to help accelerate the mobility revolution and redefine the experience at service stations. ADNOC Rewards loyalty program welcomed more than 340,000 new members over the twelve months ending 30 September 2024, including nearly 100,000 new members in Q3 2024 alone. The total enrolled members in the program exceeded 2.15 million at the end of 9M 2024, an increase of 19% year-on-year. Under the ADNOC Rewards loyalty program, over 120 partners provide deals and discounts through the ADNOC Distribution app. The growth was supported last year by an improvement in generosity of 3X. New system of ADNOC Rewards tiers was introduced in 2023: SILVER, GOLD, and PLATINUM – each delivering an expanded suite of exciting benefits and offers to customers. As part of the loyalty programme, the Company offers its customers promotions in-store, and a range of initiatives that include linking ADNOC Rewards across service station purchases and allowing customers to earn and redeem points against valuable offerings – in fuel, lube change services, convenience store and car washes. This has helped increase footfall and drive sales in the food and beverage category. OPEX ADNOC Distribution cash OPEX increased in 9M 2024 by 7.8% year-on-year to AED 1,758 million which is partially explained by a one-off cost of AED 10 million vs. a one-off gain of AED 77 million in 9M 2023. Excluding the impact of the one-off items, the cash OPEX increased by only by 2.4% year-on-year to AED 1,748 million, while the Company’s operations and associated costs expanded. In particular, the number of stations in the UAE and KSA increased by nearly 5% at the end of 9M 2024 compared to the end of 9M 2023. In addition, in 9M 2024 ADNOC Distribution recorded additional costs associated with the assets in Egypt due to the timing of consolidation of TotalEnergies Marketing Egypt. In 9M 2024, the Company achieved like-for-like OPEX savings of AED 48 million, on track to reduce like-for-like OPEX by up to AED 184 million ($50 million) in 2024-28. Efficient capital allocation In line with the plans to continue with its expansion strategy, ADNOC Distribution invested (including accruals/provisions) AED 677 million in 9M 2024, of which nearly 60% spent on service station projects. In addition, the Company accelerated its investments in technology infrastructure. The target remains to spend AED 0.9-1.1 billion ($ 250-300 million) on CAPEX in 2024. ADNOC Distribution has demonstrated a proven track-record of value creation since IPO, by pursuing new opportunities in domestic and international markets and allocating cash towards growth. Through efficient capital allocation, the Company has consistently achieved healthy rates of return, including Return on Capital Employed (ROCE) of 29.5% in 9M 2024 (26.6 % in 9M 2023) and Return on Equity (ROE) of 94.3% in 9M 2024 (83.8% in 9M 2023). In 9M 2024, ADNOC Distribution generated free cash flow of AED 1,971 million, a reduction of 26.2% year-on- year. Excluding the effect of working capital changes, in 9M 2024 the free cash flow decreased by 3.5% vs. 9M 2023 to AED 2,024 million. At the end of September 2024, the Company maintained a strong financial position with liquidity of AED 6.2 billion in the form of AED 3.4 billion in cash and cash equivalents and AED 2.8 billion in unutilized credit facility. The balance sheet remained strong following distribution of the final 2023 dividend in April and interim 2024 dividend in October with a net debt to EBITDA ratio of 0.56x as of 30 September 2024 vs. 0.62x as of 31 December 2023. 6 | P a g e
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